Effective date: 11 May 2026
Governing law: England and Wales — exclusive jurisdiction of the courts of England and Wales.
Introduction and Acceptance
- These Terms and Conditions ("Terms") govern the use of the Taylor Craft Productions website (the "Site") and any order you place with us for our handcrafted oak memorial crosses. By placing an order, registering an account or otherwise using the Site, you confirm that you have read, understood and agree to be bound by these Terms.
- These Terms should be read together with our Privacy Policy at /privacy, which explains how we handle your personal information, and our Shipping Terms at /shipping, which set out our dispatch, delivery, cancellation and returns policies in detail. To the extent of any overlap, the Shipping Terms govern operational matters (dispatch, delivery, returns, refurbishment fees) and these Terms govern the contract as a whole.
- If you do not agree to these Terms, please do not use the Site or place an order.
Definitions
- "We", "us" or "our" means Taylor Craft Productions, a family-run business based in Bedfordshire, England.
- "You" or "Customer" means the person placing an order or otherwise using the Site.
- "Site" means the Taylor Craft Productions website and any sub-domains operated by us.
- "Order" means an offer made by you to purchase a cross from us, placed through the Site.
- "Proof" means the digital artwork we send you by email showing how your personalised cross will look, for your approval before manufacture.
- "Cross" means the oak memorial cross supplied by us under your Order.
- "Personalised Goods" means any cross made to your specifications, including (without limitation) the addition of a loved one's name, dates, personal description, halo, font choice or any other customisation. All of our crosses are Personalised Goods.
Eligibility
- To place an Order you must be at least 18 years old and have the legal capacity to enter into a binding contract under English law. By placing an Order you confirm that this is the case.
Account Registration
- You may, but are not required to, create an account on the Site. If you do, you agree to provide accurate and current information and to keep it up to date.
- You are responsible for keeping your account password confidential and for all activity that takes place under your account. Please notify us promptly if you suspect your account has been used without your authorisation.
- We may, acting reasonably, suspend or close any account that is used in breach of these Terms or is otherwise being misused.
Orders and Formation of Contract
- When you place an Order through the Site, you are making an offer to purchase the Cross described in the Order on these Terms. Our acknowledgement of your Order (for example, the automatic confirmation email sent on checkout) is not an acceptance of your offer.
- A binding contract between you and us is formed only when you approve the Proof we send you. From that point we will commence manufacture of your Cross.
- We reserve the right to decline any Order at our discretion — for example, where the requested personalisation is offensive, infringes a third party's rights, or where we are otherwise unable to fulfil the Order. If we decline your Order we will refund any payment taken.
Personalised Goods — Approval and Cancellation
- Every cross we make is crafted to your specifications and is therefore a Personalised Good.
- Because each Cross is made to your specifications, under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the statutory 14-day right of cancellation for distance sales does not apply to your Order. We mention this because we want you to be clear about your position before you commit; we are not relying on small print.
- You may cancel your Order at any time before manufacture begins — that is, at any time before you approve the Proof. An administration fee may apply to cover proof and design work already carried out, as set out in our Shipping Terms.
- Once you have approved the Proof, manufacture will begin and your Order can no longer be cancelled.
- None of the above affects your legal rights if the goods you receive are faulty, damaged or not as described — see the "Faulty or Damaged Goods" clause below.
- For the full cancellation, returns and refund process, including any applicable administration fees, please see our Shipping Terms at /shipping.
Pricing and Payment
- All prices on the Site are in pounds sterling (£ GBP) and are inclusive of UK VAT where applicable. The price payable is the price displayed at the time you place your Order.
- UK delivery is free of charge for every Order. International delivery is available on request and is priced separately; please contact us before placing an international Order.
- Payment is taken in full at the point of Order. We accept the cards listed in our Shipping Terms. All card payments are processed by Stripe on a page hosted by Stripe; we never see or store your full card details.
- For Orders shipped outside the United Kingdom, any customs duties, import taxes or other charges levied on entry to the destination country are the responsibility of the Customer.
Proofs and Approval
- After your Order is placed, we will email you a digital Proof showing how your Cross will look. The Proof is binding: it represents the specification we will use to manufacture your Cross.
- It is your responsibility to check the Proof carefully — in particular the spelling of names, the accuracy of dates, the layout and the font selection — before you approve it. Please ask us to amend the Proof as many times as you need to until it is exactly right; revisions before approval are free.
- We will not be liable for errors that appear on the finished Cross where those errors were also present on the Proof you approved.
Delivery
- We deliver throughout the United Kingdom free of charge using a tracked courier service. International delivery is available on request. Estimated delivery timescales are given at the point of Order and on the Site.
- Risk in the goods passes to you on delivery to the address provided at checkout. Title passes to you once we have received payment in full and the goods have been delivered.
- For full details of our dispatch policy, tracking, re-delivery and address-error charges, please see our Shipping Terms at /shipping.
Faulty or Damaged Goods
- You have legal rights in relation to goods that are faulty, damaged on arrival or not as described. Under the Consumer Rights Act 2015 you may be entitled, depending on the circumstances and within the timescales set out in that Act, to a repair, a replacement or a refund.
- If your Cross arrives damaged, please notify us in writing within 48 hours of delivery, with photographic evidence, so that we can investigate and arrange a remedy. Reporting promptly helps us assess whether the damage occurred in transit.
- Nothing in these Terms reduces or replaces the statutory remedies available to you under the Consumer Rights Act 2015 or any other applicable consumer-protection law.
Guarantee
- In addition to your statutory rights, we provide a 12-month guarantee against manufacturing defects in workmanship, running from the date your Cross is delivered.
- The guarantee covers genuine workmanship defects. It does not cover: natural weathering, ageing or colour change of the oak (these are features of natural wood, not defects); damage caused by misuse, accident, or third-party installation carried out otherwise than in accordance with our care guidance; damage caused by extreme weather events; or any modification of the Cross by you or a third party.
- To make a guarantee claim, please contact us with photographs and a description of the issue. We will assess the claim and, where the issue is covered, repair, replace or (where neither is possible) refund the affected Cross at our discretion.
Refurbishment Service
- We offer a refurbishment service for Crosses that show natural weathering over time, including re-finishing the wood and refreshing the lettering. This service is provided separately from any guarantee claim. Please contact us with photographs and a description of the work required and we will provide a no-obligation quote.
Intellectual Property
- All content on the Site — including text, photographs, illustrations, designs, the Cross designs themselves, logos and any other material — is owned by us or our licensors and is protected by copyright, trade mark and other intellectual-property laws.
- You may not copy, reproduce, distribute or otherwise commercially exploit any of our content without our prior written permission.
- Our discreet reverse-side branding on each Cross, and our right to photograph and feature finished work in our marketing, are governed by the provisions of our Shipping Terms at /shipping.
User-Generated Content
- If you submit a review, testimonial or other content to us, you grant Taylor Craft Productions a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content on our Site and across our marketing channels, in line with our Shipping Terms.
- By submitting content, you confirm that it is your own original work (or that you have all necessary rights to grant the licence above), that it is accurate, and that it does not infringe the rights of any third party or breach any applicable law.
- We may refuse to publish, edit or remove any content that we reasonably consider unlawful, defamatory, offensive or otherwise inappropriate.
Acceptable Use
- You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, anyone else. In particular you must not use the Site to send or knowingly receive unlawful, harassing, defamatory or otherwise objectionable material, or to attempt to gain unauthorised access to any part of the Site or to any system underlying it.
- We may suspend or terminate your access to the Site or to any account at any time if we reasonably believe you are in breach of this clause.
Limitation of Liability
- Subject to the carve-outs in the next clause, our total liability to you in connection with any Order — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to an amount equal to the price you paid for the Cross to which the claim relates.
- We are not liable to you for any loss of profits, loss of business, loss of goodwill, or for any indirect or consequential loss, however caused.
- Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be unlawful for us to limit or exclude liability under English law; or (d) your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer-protection legislation.
Force Majeure
- We will not be liable for any failure or delay in performing our obligations to the extent that the failure or delay is caused by events outside our reasonable control, including (without limitation) extreme weather, fire, flood, power failure, courier failure, pandemic, civil disturbance, industrial action or acts of any government or public authority. If such an event occurs we will contact you as soon as reasonably practicable to agree how to proceed.
Privacy
- Your privacy is important to us. Please see our Privacy Policy at /privacy for full details of how we collect, use and protect your personal information.
Dispute Resolution
- If you have a concern about an Order or about any aspect of our service, please contact us first so that we have the opportunity to put things right. We will respond promptly and aim to resolve every matter informally.
- If we cannot resolve the matter directly, the parties will use reasonable efforts to engage in mediation or another form of alternative dispute resolution before commencing court proceedings.
- Eligible consumers in the European Union may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. UK consumers may approach a UK-based alternative dispute resolution body. Nothing in this clause affects your statutory rights as a consumer.
Modifications to These Terms
- We may amend these Terms from time to time, for example to reflect changes in the law or in our business. When we do, we will update the effective date shown at the top of the page. The version of these Terms that applies to any particular Order is the version that was in force at the time the Order was placed; your continued use of the Site after an update means you accept the updated Terms for future Orders.
Severability
- If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision will be deemed severed from the rest of these Terms and the remaining provisions will continue in full force and effect.
Entire Agreement
- These Terms, together with our Privacy Policy and our Shipping Terms, constitute the entire agreement between you and us in relation to any Order, and supersede any prior agreements, statements or representations made between us in relation to its subject matter.
Third-Party Rights
- A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party that exists, or is available, otherwise than under that Act.
Governing Law and Jurisdiction
- These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
- The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this clause restricts your right as a consumer to bring proceedings in the courts of the jurisdiction in which you are habitually resident.
Statutory Rights Unaffected
- Nothing in these Terms reduces or replaces your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer-protection law. If any provision of these Terms is found to be inconsistent with those rights, your statutory rights will prevail.
Contact
- If you have any questions about these Terms, please contact Taylor Craft Productions using the details set out at the foot of this page.
These Terms are provided as a clear summary of the contract between you and Taylor Craft Productions. They do not constitute legal advice; for questions about your specific circumstances, seek independent legal advice.
Contact Information
For any questions about these Terms and Conditions, your Order, or our service, please contact Taylor Craft Productions using the details below.